![]() Improve wifi coverage for your whole home by installing a mesh network, especially if you have a larger home. Upgrade to a new router, especially if your current device is more than a few years old. Set the channel manually and test your wifi connection using the “Test Your Wifi” featuring in your device’s setting in the Ring app. ![]() Check your router's documentation to find out how to enable this feature. Many modern routers have utilities that allow them to scan channels. Switch channels by scanning for the least crowded channel to broadcast on. If you're getting interference from competing wifi networks: If you've followed the above steps and are still having connectivity issues, try these advanced troubleshooting steps:Ĭhannel interference, and changing the channel: Channel interference is caused when there are multiple wireless networks in the area, all sharing the same channel and competing to be heard. Once you’ve setup your Ring Chime Pro, run the connectivity test again using the Ring app to ensure connectivity issues have been fixed. Experience improved speed and quality while also receiving inn-home doorbell and motion alerts by plugging in the Chime Pro as close to your Ring device as possible. Use a Ring Chime Pro or other wifi extenderĮxtend the range of your wireless network to doorbells and cameras with the Ring Chime Pro. If your device is connected to a 5Ghz network and is disconnecting from the network or having connectivity issues, you can attempt to connect to a dedicated 2.4Ghz network, provided by your wifi router. Other devices can also operate using a 5GHz signal. Most Ring devices are designed to function with a 2.4GHz wifi signal for the best range. Connect to a dedicated 2.4Ghz or 5Ghz network Refer to your modem or router manufacturer’s instructions for resetting your device. If you have troubleshot your signal strength and are still experiencing poor connectivity, you may want to reset your modem and/or router. Keeping your router away from structural objects like boilers or water tanks. ![]() Moving your router closer to Ring devices using a broadband or cable extension kit. Place your router 1-2 feet off of the floor away from big metal objects, large devices like TVs, or out from behind sofas. Interference from neighboring networks called ‘channel interference’.Īn older router model with outdated firmware. Obstacles like metal objects, thick walls, fridges, and microwaves near the position of your router. Other factors that could be interrupting your connection may include: Routers that are in a closet, behind a sofa will have, or experiencing interference caused by other devices may also see diminished signal strength. If your signal is poor or very poor, this may be due to the distance between the router and your Ring device. The RSSI value will be green (good), amber (poor), or red (very poor) to indicate your wifi signal strength. Note the color of the RSSI value listed for Signal Strength. To check the strength of your wifi signal, do the following: If your internet speeds are good, there may be weak signal strength between your router and the Ring device. If you have around 2Mbps or more, we know that the connection is good, however there might be other issues related to different aspects of connectivity. I have more than 2Mbps connectivity, but my Ring device is still slow If you are getting less than 2Mbps you can still enjoy the Ring experience, but you may notice lower video or audio quality, or potentially delayed notification, when using your device. If you are testing a Contact Sensor, make sure the front door is closed.ĭuring the test, make sure of the following: ![]() Before you check your connection make sure your mobile device and Ring devices are using the same wifi network.įor the best results, stand 1-2 feet away from the Ring device you are testing. Ring devices require high speed internet to bring you crisp, clear video and audio. Things to check Test your wifi connection. Identify and troubleshoot what is causing connectivity issues for Ring devices to give you the best possible video and audio experience. Back How to Improve Ring Device Internet Connection ![]()
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